Onboarding NDIS Particpants Information


Getting Started with NDIS Support Through My Online Medical Supplies

Navigating NDIS supports and ordering essential products shouldn’t be complicated.

At My Online Medical Supplies, we make the process simple, supportive and efficient by helping participants access premium high-capacity continence aids, consumables and assistive technology with confidence.

As an Australian NDIS-registered provider published on the NDIS Continence Provider List, we are committed to delivering reliable service, fast dispatch and personalised support every step of the way.

Who Can Access Our NDIS Services?

While My Online Medical Supplies proudly supplies products to the general public, our NDIS payment services are specifically available to eligible NDIS participants who are:

  • Self-Managed

  • Plan-Managed

  • NDIA-Managed

We also work closely with carers, plan managers and support coordinators to help participants access the right products through a straightforward and supported process.

Why Choose My Online Medical Supplies?

We understand that continence products and assistive technology are essential to daily comfort, dignity and independence.

That’s why we focus on:

  • Market-leading premium high-capacity continence aids

  • Quality consumables and assistive technology

  • Reliable and supportive customer service

  • Fast dispatch and tracked delivery

  • A simple and efficient onboarding process

  • Ongoing support for participants and support teams

Our goal is to make accessing essential supports as easy and stress-free as possible.

How to Get Started with NDIS Onboarding

Getting onboarded with My Online Medical Supplies is quick and straightforward.

To ensure orders are processed correctly, we require:

  • Full name

  • Date of birth

  • NDIS number

  • Delivery address

  • Funding type

  • Plan manager details if the participant is Plan-Managed

If you are unsure about any of these details, our team is happy to assist.

Finding the NDIS Onboarding Form

Starting the process is simple.

Visit our website and click on the NDIS Onboarding section.

The online form has been designed to make getting started easy and efficient.

Complete your:

  • Full name

  • Date of birth

  • NDIS number

  • Delivery address

  • Funding type

If you are Plan-Managed, simply add your plan manager’s details before submitting the form.

Once submitted, our team will review your information and confirm the next steps.

Ordering Your Products

Once you are onboarded, ordering through My Online Medical Supplies is simple.

Browse our range of premium continence products, consumables and assistive technology and choose the products that best suit your needs.

When adding products to your cart, you’ll notice a Shipping Instructions field.

This section can be used to include special delivery requests such as:

  • Authority to Leave

  • Delivery preferences

  • Additional shipping instructions

After reviewing your cart, proceed to checkout.

Self-Managed Participants

If you are Self-Managed, you may choose any payment method you prefer, including:

  • Credit card

  • PayPal

Once your order is processed, we will provide a tax receipt so you can seek reimbursement through your NDIS plan.

Plan-Managed and NDIA-Managed Participants

If you are Plan-Managed or NDIA-Managed, simply select the NDIS Plan Managed or NDIA payment option during checkout.

This sends your order directly through to our team.

We will verify that the participant has been onboarded and, once confirmed, dispatch your goods promptly.

You will also receive an order confirmation and invoice via email.

Fast Delivery and Ongoing Support

We know that continence supplies and assistive products are often essential items.

That’s why we prioritise:

  • Fast dispatch

  • Tracked shipping

  • Responsive customer support

Our team is available to assist with:

  • Product questions

  • Delivery enquiries

  • Returns and support

  • Communication with plan managers or support teams where required

We are here to make the process easier and provide support when you need it.

Ready to Get Started?

If you’re ready to access premium continence aids, consumables or assistive technology through My Online Medical Supplies, we’re here to help.

Complete our NDIS onboarding form or contact our team for assistance.

We look forward to supporting you with simple ordering, trusted service and reliable delivery.

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